OVERVIEW:
The LCSO Communications Center is a Public Safety Answering Point (PSAP) answering all cellular 911 calls, all landline 911 calls from unincorporated Lake County and landline 911 calls from the municipalities that we dispatch for. Some of these calls are related to medical or fire emergencies and are transferred to the Lake County Fire Rescue Communications, a secondary PSAP.
Additional PSAP's within Lake County include: Leesburg PD and Groveland PD.
LCSO Communications Center provides dispatch and 911 services to the following cities:
- Astatula Police Department
- Clermont Police Department
- Eustis Police Department
- Fruitland Park Police Department
- Howey in the Hills Police Department
- Lady Lake Police Department
- Mascotte Police Department
- Minneola (LCSO provides law enforcement services)
- Montverde (LCSO provides law enforcement services)
- Mount Dora Police Department
- Tavares Police Department
- Umatilla Police Department
LCSO ANNUAL TELEPHONE STATS:
2015 2016 2017 2018 2019 2020 2021 2022 2023
Incoming 911 Calls 154,977 155,425 155,427 155,497 144,537 122,102 130,134 115,871 128,052
Text to 911 0 0 0 0 322 313 264 622 2,777
Abandoned 911 Calls 9,431 7,834 5,313 2,053 800 590 767 10,973 18,657
Incoming Admin Calls 259,149 266,996 229,799 208,133 206,070 190,668 185,411 187,862 189,799
Subtotal Incoming Calls 422,557 430,255 390,539 365,683 351,729 313,673 316,576 315,328 339,285
Outgoing Admin Calls 132,839 118,979 107,457 116,744 97,612 76,623 78,426 72,261 81,762
Total Calls 556,396 549,234 497,996 482,427 449,019 389,983 394,738 387,589 421,047
911 Answer Times
% Answered in 10 Seconds or Less 81.24% 83.78% 82.01% 93.71% 98.74% 98.84% 98.42% 96.24% 95.84%
% Answered in 10 Seconds or Less
MONTHLY RADIO CHANNEL TRAFFIC:
LCSO utilizes four primary radio channels to dispatch units to calls for service based upon the geographic location of the call.
Push to Talk (PTT) is an individual radio transmission. (Example of September 2023)
Radio Channel
Total PTT's (Push to Talks)
LCSO 1 57,529 LCSO 2 86,463 LCSO 3 88,506 LCSO 4 67,818 Clermont PD 1 66,041 TOTAL 366,357
TRAINING AND QUALIFICATIONS:
- 911 Public Safety Telecommunicator State Certification, 232 hours (Effective October 1, 2012)
- LCSO on the job training approximately 1,023 hours (Admin/911, teletype and radio training)
- Additional State Certification to utilize secure Criminal Justice Information Systems (CJIS)
STAFFING AND SHIFTS:
-
4 Shifts (2 day shifts and 2 night shifts):
Day Shift
6am - 6pm
Night Shift
6pm - 6am
- The 4 shifts are budgeted for 16 Dispatchers/911 Public Safety Telecommunicators including a Lead Dispatcher and an Assistant Lead Dispatcher
| Day Shift | 6am - 6pm |
| Night Shift | 6pm - 6am |
